Outsourcing IT Managed Services: Why and When Companies Do it
The term outsourcing refers to the process of obtaining services externally. Given that, the question of why companies outsource should be answered next. The obvious reply is that the company is short of that talent, manpower or resources. In another scenario, compared to hiring from within, it is by far cheaper for the company to outsource or assign tasks and responsibilities to someone who is from outside of the company, more likely offshore. With outsourcing, the company realizes big savings on human resources.
More and more modern organizations hire people externally. There are many areas in the company where outsourcing can be of use, however as to which area, the decision will be based on how big or small the company is. Meanwhile, accounting or a similar department can “outsource” someone to do the bookkeeping. IT managed service could benefit from it, too. Not all companies can afford to have in-house IT service crew. However, because companies need to have their systems working smoothly, they need people for the job. This is where outsource IT managed service comes in.
It should be noted that one should, at all times, care for outsourced workforce in the same way the company would for its own employees. The goal is to not limited to finding the best freelancer but it also includes keeping them around. before hiring externally. one should recognize that fact that paying cheap labor runs the risk of getting not so quality results. Similarly, paying for high labor defeats the purpose of outsourcing. Given this, the company should have already done extensive research on the cost by the time the company hires IT managed services externally. In this regard, it would not hurt to know how much the competing company pays for the similar function. Before hiring, you might want to have a chit chat with representatives to see if they can meet your expectations. It is a must for both companies to understand what is expected, what needs to be done and how it should be done. In the meantime, if a company is already tied with a company that offers IT managed services, but is not happy with it, the organization should replace that company immediately. Always keep in mind that the reason you are outsourcing is getting the most out of what you paid for so sacrificing quality is a big no-no.
You may either be outsourcing IT services for a long time already, or you may be a first timer in this practice but it does not matter because either way you should be doing thorough research. Do not employ the first one that comes your way just yet. Gather all the information that you can get. Compare two or more providers before choosing one. Getting the full advantage of a hired IT Managed Services is an indicator that the company is working with the right contractor.